Independence day saw e-governance in Goa taking another step as the Chief Minister Mr Digambar Kamat inaugurated the Citizen Facilitation centre at Margao on 15th August 2009 while reiterating his governments policy to serve the needs of the aam aadmi in Goa as the CFC was launched at the south Goa collectorate.The center is expected to help the citizens immensely in undertaking their work without difficulties and delays.The system has been devised and implemented by the National informatics centre.
The CFC which was contemplated around a decade ago has finally taken shape in 2009 and ensures online registration and also includes a touch based screen kiosk to access information thus squeezing in a new era of governance wherein the common man of Goa would be relieved from queues and delays to access information about his/her applications and files.
The Citizens facilitation center is believed to be a virtually paperless office and the information regarding the applications and the files would henceforth be available at the facilitation centre where citizens are expected to encounter friendlier staff. Hereafter people would be spared from coming up and down the collectorate building seeking details about their files and applications and with a reference number, would be able to access details which would usher in more transparency and provide a track as to where the files are held up.
The aim of the government is to start the process of e-governance at the taluka level by December end and also install the information kiosks at different parts of the district so that people seeking information need not actually go to the collectorate. A transparent e-governance throughout the state of Goa was said to be the endeavour of the government.
The Chief secretary Mr Sanjay Srivastava also informed that feedback about the centre would be sought from the public and for one month such feedback would be analysed regarding the functioning of the new system